Privacy Policy

We are the operator of the Garden Sauna website and are responsible for how your personal data is processed (the “Data Controller”).

If you need to contact us about privacy, please use our contact form and select a privacy-related enquiry.

• Contact & quote details: name, email, phone (if provided), address/location details (if provided), and message content.
• Product & configuration details: items you view, product selections, variations/options, add-ons you select when requesting a quote.
• Technical data: IP address, device/browser information, pages visited and basic analytics/usage data (where enabled).
• Cookies: small files used for site functionality, preferences, and (if enabled) analytics/measurement.

• To respond to enquiries and quote requests.
• To provide product information, delivery/installation guidance, and follow-ups.
• To improve the website experience, performance, and product presentation.
• To prevent fraud, abuse, or security incidents.

• Contract / steps to contract: when you request a quote or reservation, we process data to respond and progress your request.
• Legitimate interests: to operate and improve our website, keep it secure, and provide customer support.
• Consent: for non-essential cookies/analytics (where applicable) and any marketing preferences you opt into.
• Legal obligation: where we must comply with legal requirements (e.g., accounting or regulatory obligations).

We do not sell your personal data.

We may share data with trusted service providers only where necessary to operate our services, for example:

• Website & hosting providers (to deliver the site and keep it secure).
• Email service providers (to send confirmations and respond to enquiries).
• Analytics providers (only if enabled and/or consented, depending on your cookie settings).

Where we share data with providers, we require appropriate safeguards and data protection terms.

Our website may display Google Reviews to help customers evaluate our services. This may be loaded using Google APIs. Google may process technical data (such as IP address) when this content loads.

Google’s processing is governed by Google’s own policies. You can control certain tracking through your browser settings and cookie preferences.

Cookies help our website function and (if enabled) allow us to understand how visitors use the site. You can control cookies through your browser settings.

We will provide a dedicated Cookie Policy and cookie controls. See Cookie Policy (coming soon).

We keep personal data only as long as needed for the purpose it was collected for. Quote and enquiry data may be retained for a reasonable period to support customer service, after which it may be deleted or anonymised unless we must keep it for legal reasons.

Some service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent).

We use reasonable technical and organisational measures to protect personal data, including access controls and secure hosting practices. No method of transmission is 100% secure, but we work to protect your information.

Under UK data protection law, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion (in certain circumstances)
• Restriction or objection to processing (in certain circumstances)
• Data portability (in certain circumstances)
• Withdraw consent (where processing is based on consent)

To exercise your rights, contact us via the contact form.

If you are unhappy with how we handle your data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO). We recommend contacting us first so we can try to resolve the issue.

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.